SIA Venttech (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balloonbot.eu and balloonbot.lv (the “Sites”) or interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Sites.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request demonstrations
• Subscribe to our newsletter
• Register interest in BalloonBot products
• Contact us via email or phone
• Request product quotes or customization information

This information may include:

• Name
• Email address
• Phone number
• Company name
• Balloon operation details
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Sites, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages viewed and time spent on pages
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Sites and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you product information, updates, and marketing communications
• Process demonstration requests and product customization quotes
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Comply with legal obligations
• Prevent fraud and enhance security

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data collected and the context:

• Consent: You have given us explicit permission
• Contract: Processing is necessary to fulfill our obligations to you
• Legal obligation: Processing is required by law
• Legitimate interests: Processing is in our legitimate business interests and does not override your rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf (email hosting, website analytics, customer relationship management)

4.2 Business Transfers

In connection with any merger, sale of company assets, or acquisition

4.3 Legal Requirements

When required by law or to protect our rights, property, or safety

5. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to our processing of your data
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Sites are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Sites may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

SIA “Venttech”
Email: info@balloonbot.eu
Phone: +371 29 240 461

For data protection inquiries specifically, please mark your communication as “Data Protection Request.”

13. Supervisory Authority

If you are located in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

 

SIA “Venttech”

Last Updated: October 6, 2025